Frequent Asked Questions
You can show the faqs with Wolmart Elements easily.
Shipping Information
We offer two convenient options for receiving your order.
1. Delivery Service: For a small fee of AFL 5, we can deliver your order directly to your doorstep. This is a great option for the ultimate convenience.
2. Store Pickup: If you prefer, you can choose to pick up your order from our store at no additional cost. This allows you to receive your items on your own schedule. Choose the method that suits you best during the checkout process..
Once your order has been processed, it typically takes between 1 to 2 days for your package to be delivered if you're located within Aruba. Please note that this timeframe might vary depending on your exact location and the volume of orders we're processing at the time. We appreciate your patience and are committed to getting your order to you as soon as possible.
At this time, we do not offer international shipping. Our services are currently limited to domestic orders within Aruba. We appreciate your understanding and encourage you to check back in the future, as we are constantly evaluating opportunities to expand our services.
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Payment
At present, we offer two convenient payment methods for our customers:
1. Pay in Store: You can complete your purchase directly at our physical store. We accept cash and most major credit and debit cards.
2. Bank Transfer: We also accept payments through bank transfer from any of your preferred banks in Aruba. Details for the bank transfer will be provided at the time of purchase. Please note, your order will be processed once the payment has been confirmed.
Yes, buying online from our store is safe. We prioritize the security of our customers' information. Our website uses SSL (Secure Socket Layer) encryption, the industry standard for secure online transactions, to protect your personal and payment data. Rest assured that your information is kept private and secure when you shop with us.
Orders & Returns
Placing an order on our website is a straightforward process. Here are the steps:
1. Browse through our store and select the items you wish to purchase. Add them to your shopping cart.
2. Once you're ready, proceed to checkout. At this stage, you'll need to provide your contact and shipping information.
3. Choose your preferred payment method: Pay in Store or Bank Transfer. If you opt for a bank transfer, please note that your order will be processed once we have confirmed receipt of the payment.
4. Select your delivery method: Pick up at Store (at no additional cost) or Delivery (for an additional AFL 5).
5. If you've chosen to pay via bank transfer, please send proof of your transfer to our WhatsApp number, 563 9942.
6. Review your order details to make sure everything is correct, and then submit your order. Once your order is submitted and payment is confirmed, we'll process your order and get it ready for pickup or delivery.
Yes, you will need to create an account to place an order on our website. This not only speeds up the ordering process, but it also allows you to keep track of your orders, save your shipping and billing information, and enjoy other benefits reserved for our account holders. If you haven't already, you can sign up for an account on our website. It's a quick and easy process, designed to enhance your shopping experience with us.
If you are not satisfied with your purchase or if the goods are damaged, we offer a 30-day return policy. Here are the steps you need to follow:
1. Please contact us within 30 days of receiving your item to initiate a return. You can reach us via WhatsApp at 563 9942. Include your order number in your message.
2. Package the item securely and include any original packaging and tags, if possible.
3. Return the item to our store. If you are unable to do so due to location constraints, please let us know, and we will assist you with alternative return options.
4. Please note, the item must be in the same condition that you received it. Once we receive your returned item and confirm that it is in appropriate condition, we will process your refund.
Before returning any items, we recommend reaching out to us first so that we can provide you with the most accurate and helpful information.
If you need to change or cancel your order, please contact us as soon as possible through WhatsApp at 563 9942. Be sure to include your order number in your message. Please note that we will do our best to accommodate your request, but changes or cancellations may not be possible if the order has already been processed. We recommend reaching out to us promptly if you need to make adjustments to your order. Our team is ready to assist you with any changes you need.
As of now, we do not offer real-time tracking for your orders. However, we ensure timely communication regarding the status of your order, from confirmation to dispatch. If you have any queries about your order or its status, please don't hesitate to reach out to us via WhatsApp at 563 9942. Please include your order number in your message for a quicker resolution. We appreciate your patience and are dedicated to getting your order to you as soon as possible.